Refund Policy

Mandate policy Mandates allow you to schedule automatic payments of subscriptions You can set up an e-Mandate in two simple steps: 1. Register an e-Mandate on Console using your net banking or debit card credentials 2. Schedule transactions to automatically transfer funds e-Mandate registration usually takes up to 7 working days, in contrast to physical mandates which take about a month. You can register an e-Mandate with the bank which supports NACH e-Mandates. You will be directed to the mandate approval gateway. You can choose to authorize the transaction using net banking or debit card. A token amount (Re. 1 or Rs. 2, depending on your bank) may be debited from your account for authentication. Your mandate registration will be verified in the next few days after which you can schedule transactions. Once your mandate is registered, you will need to create a Schedule by specifying the amount, account credit date, frequency and transaction name as shown above. The ‘Name’ will be posted as a narration on your bank statement to help you identify the transaction. The money is debited from your bank account one working day before the account credit date. You can choose any ‘Frequency’ (weekly, monthly, alternate months, quarterly, or yearly). The transactions will be automatically scheduled as per the selected frequency. There is a cost to NACH e-Mandates and will be charged as per the bank Returns Policy

  1. All services purchased on Sampadha website are eligible for refund within 5days from the date of payment and before start of your service.
  2. If a service opted by you or purchased by you is not what you were expecting before the start of your service, you can place a request for cancellation of service within 5days from the date of payment.
  3. To be eligible for a refund, your cancellation request should be raised through mail within 5 days from the date of payment and before the start of your service.
  4. Cancellation request placed after the start of service or beyond 5 days from the date of purchase are not eligible for refunds.
  5. In order to claim a refund for the service, please email your request from the mail id used at the time of registration along with a copy of cancelled cheque to service@sampadha.com
  6. Mail id raising the request for cancellation, mobile number, name and name on the cheque or bank account should match our records for a speedy process
  7. Our customer care team will look into the issue and revert back within 3 working days.
  8. After receiving the request our team will verify, approve and process the refund with 7 working days from the date of receipt mail of cancellation.

Refund method

  1. After receiving the service cancellation request from the mail id which is registered for the service, we shall verify the bank details with the cancelled cheque and shall process the refund.
  2. Our customer care team will look into the issue and revert back within 3 working days.
  3. Mail id raising the request for cancellation, mobile number, name and name on the cheque or bank account should match our records for a speedy process
  4. If the details of mail or mobile number or bank details does not match, we shall not be able to process the request unless the correct details are provided.
  5. No refunds would be given if the wrong mail id or mobile number or bank account are provided.
  6. We will communicate the status of your refund after the inspection.
  7. We will refund the amount within 7 working days to the bank account provided.
  8. So total duration of approx. 10 working days would be taken to process the complete refund transaction (3 days for verification and 7 days for bank credit)

Cancellation Policy

  1. For Cancellations mail to be placed to service@sampadha.com.
  2. Please quote Order ID in all communications.
  3. It is advised that cancellation request is sent from the subscribed or registered email id.
  4. Cancellation requests can be raised at any time within 5days from the date of payment.
  5. Following deductions will be made under Refund Process
    1. Cancellation charges: 1% of order or transaction value
    2. Online Transaction Charges: 2% of total payment made.
    3. GST paid during purchase will not be refunded.
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